About the Opportunity:
Are you passionate about technology and eager to provide top-tier IT support in an educational environment?
John Paul College is seeking an enthusiastic and dedicated IT Support Technician to join our dynamic IT team.
This is a full-time opportunity for a tech-savvy professional who thrives on problem-solving and delivering outstanding customer service. You will play a vital role in ensuring that our staff and students experience seamless access to essential digital tools and resources.
About the Role
As an IT Support Technician, you will be the first point of contact for IT-related issues, working at our service counter to assist students, teachers, and staff.
You will be responsible for diagnosing and resolving Level 1 technical issues, ensuring smooth operation of the College's hardware, software, and communication systems.
Reporting to the Service Centre Manager, you will collaborate closely with other IT team members and key stakeholders to enhance technology support across the College.
Your key responsibilities will include:
- Providing professional first-level IT support for computing and communication systems.
- Troubleshooting and resolving hardware, software, and network issues.
- Tracking and analysing Help Desk performance to improve service quality.
- Escalating critical technical issues when necessary.
- Assisting with technology projects and research to improve IT services.
- Conducting IT inductions and training sessions for staff and students.
- Ensuring a clean, organised, and efficient IT service counter and storage area.
- Supporting vendor coordination for hardware and software maintenance.
- Contributing to the development and implementation of ICT policies and procedures.
This role is full-time, working 52 weeks per year, with four weeks of annual leave.
About You:
As an IT Support Technician, you will be the first point of contact for IT-related issues, working at our service counter to assist students, teachers, and staff.
You will be responsible for diagnosing and resolving Level 1 technical issues, ensuring smooth operation of the College's hardware, software, and communication systems.
Reporting to the Service Centre Manager, you will collaborate closely with other IT team members and key stakeholders to enhance technology support across the College.
Your key responsibilities will include:
- Providing professional first-level IT support for computing and communication systems.
- Troubleshooting and resolving hardware, software, and network issues.
- Tracking and analysing Help Desk performance to improve service quality.
- Escalating critical technical issues when necessary.
- Assisting with technology projects and research to improve IT services.
- Conducting IT inductions and training sessions for staff and students.
- Ensuring a clean, organised, and efficient IT service counter and storage area.
- Supporting vendor coordination for hardware and software maintenance.
- Contributing to the development and implementation of ICT policies and procedures.
At John Paul College, we pride ourselves on fostering a supportive and innovative working environment. As part of our IT team, you will have the opportunity to develop your technical skills, contribute to exciting technology initiatives, and play a crucial role in supporting the College’s educational mission.
If you are ready to take the next step in your IT career and make a meaningful impact, we encourage you to apply!
How to Apply:
Applications for this role can be submitted by clicking "Apply" (below)
Please ensure your application includes -
- A cover letter addressed to the attention of the Service Centre Manager, which details how your recent relevant experience will assist you in excelling in this role.
- Your current resume including any qualifications.
- And the names and contact details for at least two professional referees.
All applications will be held in confidence.
John Paul College is an equal-opportunity employer, and we encourage candidates from all backgrounds to apply.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
The College reserves its right to interview and offer this role prior to the closing date of this advertisement. If you are interested in joining John Paul College, please do not hesitate in applying.